Host Policies


WE RECOMMND TO READ AND AGREE TO HOST POLICIES THOROUGHLY BEFORE LISTING YOUR PROPERTY AND GETTING ASSIGNED AS PGO HOST.

BEFORE PROCEEDING HOST MUST UNDERSTAND PGO'S ROLE AS FACILITATOR BETWEEN HOST AND GUEST.

A. PGO ROLE & RESPOSIBILITIES
  1. The Facilitator is merely a service provider in the form of technology platform and provides bookings to the Property of the Host. The Facilitator is not the Guest of the Host and does not have the right to possess the Property for its own use without consent of the Host.
  2. Advertise, list, market and promote the property on its Website and Mobile App and to do all such acts whether necessary or incidental, to give effect to the same
  3. Show allocated units/beds/rooms in the Property to prospective Guest(s) with agreed Tariff as per listing
  4. Facilitate Online / Offline / Walk in booking to Guest(s)
  5. PGO may assist in sending PGO Guest's documents for verification to the concerned authorities and to do all such related acts, whether necessary or incidental basis Host’s discretion.
  6. Assist in move-in of PGO Guest(s) into the Property
  7. Communicate with Hosts and PGO Guest(s) on Property related issues, negotiate with PGO Guest(s) to resolve any conflicts
  8. Collect Bed/Room Tariff on behalf of the Host for all the bookings provided by PGO and deposit it to the Host's specified account by way of daily settlements.
B. PRIMARY TERMS AND CONDITIONS
  1. Host is sole responsible in checking the Property details in the listing available for public view on digital platform. PGO can modify basis Host request or confirmation.
  2. PGO has all rights to accept/reject any listing basis Company guidelines; in any case PGO will inform the reasons for rejection to the Host.
  3. PGO shall submit the Booking details of any prospective Guest to the Host for approval. The Host shall have a maximum period of 12 hrs to approve or reject the booking, failing which the booking shall be considered to be approved by the Host. The Guest shall be permitted to occupy the Property only once approved.
  4. Guest document verification is sole responsibility of host. If the Guest has submitted incorrect documents or has forged his documents, the Facilitator shall in no way be responsible. However, at the sole discretion of the Facilitator, the Facilitator may assist the Host in taking any legal action against PGO Guest(s).
  5. In the event of any damage to the Property (including any furnishing and fittings) during PGO guest stay, Facilitator is not responsible for bearing any such cost full or part.
  6. The Host is legally entitled to provide accommodation services in the Property and provides the Facilitator with the necessary authority (as may be required) to allow Booking, inspection, examination of the Property by the interested PGO Guest.
  7. The Host agrees that he/she will not discriminate against any prospective Guest(s) staying in the Property on the basis of caste, creed, color, religion or marital status.
  8. The Host undertakes that he is the sole lawful Owner or has been solely or is legally authorized by the lawful Owner of the Property by listing his property on PGO digital platform.
  9. The Host undertakes that the Facilitator shall not be liable for any dispute regarding Ownership of the Property or the validity by listing his/her property and the Host shall keep the Facilitator and its directors indemnified from all such events.
  10. The Host undertakes that the Property is free from any default, foreclosure, encumbrance, contract for sale, option to purchase, contract for deed or any other obligation which would be in conflict with the intention of this Listing.
  11. The Host agrees that the Facilitator, at its sole discretion, may transfer or assign its receivables under this listing to any third party and/or assign a third party for recovery of outstanding dues from the Host and/or report the payment behavior to any credit bureau without taking any prior approval from the Host.
  12. The Host agrees that whenever the property is sold or transferred to other Host will inform to PGO in prior advance to change/modify credentials. Failing to which host will held responsible for any consequences, not PGO.
  13. The liability of the Facilitator will not exceed the Facilitator's Charges paid by the Host to the Facilitator for the preceding three (3) months.
  14. In no event will the Facilitator be liable for any incidental, special, indirect or consequential damages (including lost profits) however caused and under any theory of liability, and whether or not the Facilitator was or should have been aware or advised of the possibility of such damage and notwithstanding the failure of essential purpose of any limited remedy stated herein.
  15. In the event of any dispute arising out of or in connection with this Listing, the Parties shall, at first instance, attempt to amicably resolve the same through settlement discussions (recorded by way of email or telephonic conversations). In the event of inability of the Parties to amicably resolve any disputes within 30 (Thirty) days of intimation of such dispute, the dispute shall be referred to arbitration, under Arbitration and Conciliation Act, 1996, The Arbitration and Conciliation (Amendment) Act, 2015 and any amendments thereof.
  16. The place of arbitration will be at Hyderabad, India only. The arbitration shall be conducted in English only. The award shall be binding on both the Parties.
  17. If the court of law finds any provision or clause or part thereof of this Listing Agreement to be invalid or void in full part or in part, the remainder of the clause and this Agreement shall continue to be valid, enforceable and effective.
  18. PGO keep on reminding to all the prospect guests at every customer touch point that, all the amenities displayed on PGO digital platform are generic to the respective property, may not be applicable against allotted bed/room. At the same time, Host is responsible to inform respective amenities against every booking bed/room wise to PGO customer care and Guest.
  19. PGO reiterates that the host has to keep the actual images of the property with few sample room/bed images, actual tariff details and also ensure his/her team to behave well with guests on any instances. PGO recommends every Guest or his/her local representative to visit the property physically and decide upon before booking or any time before check-in date. Host in coordination with PGO care should facilitate and support this visit.
  20. In extension to the above point, PGO encourages our users (hosts/guests) to intimate PGO Care immediately if they encounter any intention of fraud, misconduct by anyone or things to improve or any other feedback. PGO value your feedback. PGO takes severe action on any fraud or misconduct which comes to our notice. PGO allotted special task force to ascertain the facts of such complaints and the process during ascertain will be as per company guidelines. Our motto is to help our users facing such cases, but please ensure timely reporting to Customer Care.
    PGO Care contact 040-71081081+91-9063081081pgocare@gopgo.in. Happy to Assist.
  21. In case Guest finds the property/amenities/circumstances are not according to what has been displayed on the PGO digital platform and decides not to check-in (on or before the prescribed check-in day of booking), PGO will ascertain the facts physically or remotely may judge upon as sole authority and Host/Guest has to abide by the decision. In case the decision is in favor of Guest, Host has to refund the full amount of the booking.
C. PGO - FACILITATOR CHARGES
  1. The Facilitator shall charge 10% of the bed/room tariff (inclusive of GST or equivalent tax/cess) due from PGO Guest(s) against every booking towards the services it provides to the Host.
  2. The Facilitator Charges will be deducted from the bed/room tariff paid by PGO Guest(s) before depositing the same in the Host's Wallet.
  3. The Facilitator Charges are applicable only on bed/room tariff due from PGO Guest(s) for a particular month and creates no obligation on the Host to pay the Facilitator if there are no PGO Guest(s) staying in the Property.
  4. It is explicitly clarified that all Guest bookings and the payments will be made through secured Payment gateways of PGO. No additional charges to Guest and Host on Gateway related charges on successful bookings.
  5. ADDITIONAL PAYMENTS TO HOST (PGO HOST LOYALTY PROGRAM). FINALLY HOST GETS 96% OF BOOKING VALUE!

    PGO has decided to pay back to Host, an amount of 60% of the total commission collected against every booking. This is applicable for On-line Fully Paid Bookings via PGO platform only.

    1. 20% pay back – upon Host Accepting the booking from Host App
    2. 20% pay back – upon Host marking Check-in of the Guest from Host App
    3. 20% pay back – upon Host marking Check-out of the Guest from Host App

    Note: With this program actually Host is getting back 96% of booking value and facilitator left with 4% of booking value as facilitator commission.

D. GUEST CANCELLATION POLICY
Monthly Bookings
1) Guest Cancelled bookings

Guest can cancel booking any time till one day prior to the Check-in date, else booking gets auto cancelled at 23:59hrs on Check-in date.

  • Cancelled 3 days prior to the Check-in date
    • Guest gets 100% refund of booking value (Bank / Payment GW transaction charges are applicable)
    • Host gets 0% of booking value
    • Facilitator gets 0% of booking value
  • Cancelled within 3 days to 1 day prior to the Check-in date
    • Guest gets 70% refund of booking value
    • Host gets 27% of booking value
    • Facilitator gets 3% of booking value
  • Cancellation Not Allowed on or after Check-in date.
  • Auto Cancelled after 23:59hrs of Check-in date, if Guest didn’t show
    • Guest gets 0% refund of booking value
    • Host gets 92% of booking value
    • Facilitator gets 8% of booking value
2) Host Rejected (Not Approved) Booking
  • Guest gets 100% refund of booking value
  • Host gets 0% of booking value
  • Facilitator gets 0% of booking value
3) Booking Cancelled or Rejected due to Technical Issues
  • Guest gets 100% refund of booking value
  • Host 0% of booking value
  • Facilitator 0% of booking value
Daily Bookings
1) Guest Cancelled bookings

Guest can cancel booking any time till one day prior to the Check-in date, else booking gets auto cancelled at 23:59hrs on Check-in date.

  • Cancelled 1 day prior to the Check-in date
    • Guest gets 100% refund of booking value (bank/Payment GW transaction charges are applicable)
    • Host gets 0% of booking value
    • Facilitator gets 0% of booking value
  • Cancellation Not Allowed on or after Check-in date.
  • Auto Cancelled after 23:59hrs of Check-in date, if Guest didn’t show
    • Guest gets 0% refund of booking value
    • Host gets 92% of booking value
    • Facilitator gets 8% of booking value
2) Host Rejected (Not Approved) Booking
  • Guest gets 100% refund of booking value
  • Host gets 0% of booking value
  • Facilitator gets 0% of booking value
3) Booking Cancelled or Rejected due to Technical Issues
  • Guest gets 100% refund of booking value
  • Host 0% of booking value
  • Facilitator 0% of booking value