Terms & Conditions



Registration on the Website/App is free.

PGO User means Guest or Host.

If you are not agreeable to all the usage terms, you must not use this website/ App and should exit immediately. Your use of the website/ App implies that you agree with the usage terms fully. You agree, acknowledge and recognize that the contract of sale is made in India, is governed exclusively by laws of India and is subject to the exclusive jurisdiction of the courts in Hyderabad, India.

You hereby represent and warrant that you are at least eighteen (18) years of age or above and are capable of entering, performing and adhering to these usage terms and that you agree to be bound by these usage terms. While individuals under the age of 18 may utilize/browse the website/ App, they shall do so only with the involvement, guidance and supervision of their parents and / or legal guardians, under such Parent /Legal guardian’s registered account.

PGO reserves the right to terminate User’s access to and refuse to provide user with access to the Website/ App if PGO discovers that user is under the age of 18 years. Furthermore PGO has the right at its sole discretion to refuse to provide access to or terminate the access of any person(s) whatsoever with or without notice.

PGO provides Accommodation Services on the Website/App subject to complete adherence to the usage terms by the user (Guest/Host). By accessing, viewing, or using this Website/ App, You acknowledge, declare, confirm and represent & warrant to PGO that you have read and understood the usage terms and accept them as an agreement as the binding legal contract equivalent of a duly signed contract binding on you. This agreement is effective immediately upon your accessing, viewing, or using this Website/ App. You are advised to regularly check for any amendments or updates to the Usage Terms mentioned herein from time to time. PGO may add or change, update these usage terms from time to time entirely at its sole discretion. Your use of the Website/ App and any amendment to the usage terms shall constitute your acceptance of these usage terms and you agree to be bound by any such changes/revisions/amendments. Website/ App shall not be obliged to notify you, irrespective of the fact that you are registered or not, of any modifications made to the usage terms. Your access to the website/ App for purchasing the Accommodation Services or browsing is subject to the most updated version of the usage terms appearing on the website/ App at the time of such use.


The domain name www.gopgo.in (hereinafter referred to as "Website") and its Mobile Application (hereinafter referred to as "App") is licensed for use by Thinkwide Hospitality Private Limited, an Indian Company, duly incorporated pursuant to sub-section (2) of section 7 of the Companies Act, 2013 and rule 8 of the Companies (Incorporation) Rules, 2014 with its registered office at Unit No: 301, 2-17-89, Ektha Pearl, Kothaguda, Kondapur, Hyderabad – 84, Telangana (hereinafter referred to as "PGO" - brand name for accommodation booking services through website/App offered by Thinkwide Hospitality Private Limited) which enables the user (Guest) of the website or App to connect with independent third party property owners ("Host") offering renting of various hostels/PGs/Service Apartments/Lodges/Cottages/Guest Houses/hotels/ accommodations (hereinafter referred to as "Property") listed on the website and/or App ("Accommodation Services"). Similarly, the so called Host, also User on this website/APP can list his property to offer to the other users (Guest). Hence PGO reiterates that User can be of Host who offers his accommodation services or of Guest who can avail the accommodation services offered by Host. PGO creates a platform for both the users to connect to each other.

Your use of the website and/or App is an acknowledgment that you have reviewed the Terms and Conditions and agree to comply with and be legally bound thereby. These terms and conditions govern your access to and use of the website and/or App and the Accommodation services (for Guest) and to list your property (for Host). If you do not agree to these terms and conditions, you must refrain from using the website and/or App and the Services.

By using this Website/ App you (Guest) hereby acknowledge and agree that PGO is not the Property owner and has no control over the conduct or behavior of the Host or the quality, fitness or the suitability of the services provided by Host. PGO disclaims any and all liabilities in this regard.

By using this Website/ App you (Host) hereby acknowledge and agree that PGO is not representing any of your property or you (host), or the Guests (also users) availed your services. PGO has no control over the conduct or behavior of the Guest (also user).


The Website/ App are an online marketplace where users (Guest or Host) may meet and interact with each other for their transactions. Hosts (also user) shall list their Properties on the website/ App and user (also Guest) reserves the Accommodation at the prices specified by the Host (also user) on the website/App. PGO reiterates that PGO and Hosts (also users) are separate and independent entities and PGO does not work as representative or agent of the Host. By making a reservation/booking at the listed Properties the user (Guest) enters into commercial/ contractual terms as offered by and agreed to between Host and the Guest (among the users) only.

PGO shall not be responsible and shall not be required to mediate or resolve any dispute or disagreement between Guest and Host. In no event, shall PGO be made a party to dispute between Guest(s) and Host(s) (among Users).

The user (Guest/ Host) agrees, acknowledges, confirms and undertakes that the registration data, information/data provided or uploaded onto the website/ App by the User (Guest/ Host): (a) shall not be false, inaccurate, misleading or incomplete; or (b) shall not be fraudulent or involve the use of counterfeit or stolen credit cards; or (c) shall not infringe any third party's intellectual property, trade secret or other proprietary rights or rights of publicity or privacy; or (d) shall not be defamatory, libelous, unlawfully threatening or unlawfully harassing; or (f) shall not contain any viruses, trojan horses, or any computer programming routines or executable files that may damage, detrimentally interfere with, secretly intercept or expropriate any system, data or personal information of any person whatsoever. If the user (Guest/ Host) breaches the foregoing or PGO has reasonable grounds to suspect that the user (Guest/ Host) has breached the foregoing, PGO has the right to indefinitely deny or terminate User's (Guest/ Host) access to the website/ App and to refuse to honor the user's request(s) (Guest/ Host).

PGO has endeavored to provide the most accurate, up-to-date information on this website/ App. However, the information, materials, Services available on this website/ App may inadvertently include inaccuracies, typographical errors, or outdated information. PGO is not responsible for and shall not be bound to honour typographical or pricing errors on this website/ App. PGO reserves the right to refuse or cancel orders at any time, including but not limited to the following orders that contain incorrect prices or product descriptions, orders in which PGO believes the user (Guest/ Host) has violated applicable laws or usage terms, orders that PGO believes are harmful to PGO or orders that PGO believes are fraudulent or based on illegal, fraudulent or deceitful use/furnishing of information or based on false information. PGO neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. PGO expressly disclaims any warranties and conditions whether express or implied about their accuracy, completeness, correctness, suitability, reliability, availability, timeliness, quality, continuity, performance, error free or uninterrupted operation/functioning, fitness for a particular purpose, workmanlike effort, non-infringement, lack of viruses or other harmful components. PGO shall not be responsible for the delay or inability to use the website/ App or related functionalities, the provision of or failure to provide functionalities, or for any information, software, Services, functionalities and related graphics obtained through the website/ App, or otherwise arising out of the use of the website/ App, whether based on contract, negligence, strict liability or otherwise. Further, PGO shall not be held responsible for non-availability of the website/ App during periodic maintenance operations or any unplanned suspension of access to the website/ App that may occur due to technical reasons or for any reason beyond PGO’s control. The user (Guest/ Host) understands and agrees that any material or data downloaded or otherwise obtained through the website/ App is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. PGO accepts no liability for any errors or omissions, with respect to any information provided to the User (Guest/ Host).


PGO makes the Services available to you (Guest/ Host) through the website/ App only if you (Guest/ Host) have provided PGO certain required user information and created an account ("Account") through PGO ID and password (the "Account Information"). The website/ App require you (Guest/ Host) to register as a user by creating an Account in order to utilize the Services provided by the website/ App. You (Guest/ Host) will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify PGO of any unauthorized use of your Account Information or any other breach of security, and (b) ensure that you exit/log out from the account at the end of each session. PGO cannot and shall not be liable for any loss or damage arising from your failure to comply with this clause. You (Guest/ Host) may be held liable for losses incurred by PGO or any other customer or visitor to the website/ App due to authorized or unauthorized use of your account as a result of your failure in keeping its account Information secure and confidential.

PGO also allows restricted access to the website/ App for unregistered users (also called Visitors). At the time of registration, you shall ensure that the Account Information provided by you (Guest/ Host) in the website/ App's registration form is complete, accurate and up-to-date. Use of another user’s account information is expressly prohibited.

When you use the website/ App, you agree and understand that you are communicating with PGO through electronic records and you consent to receive communications via electronic records from PGO periodically and as and when required. PGO may communicate with you by email or SMS or such other mode of communication, electronic or otherwise. You specifically agree that PGO shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or not received. Further, PGO will make best efforts to safeguard the confidentiality of your personally identifiable information available with it, but transmissions made by means of the internet cannot be guaranteed or made absolutely secure. By using this website/ App, you agree that PGO shall not be liable for disclosure of your information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing you (Guest/ Host) agree that PGO shall not be held liable or responsible for 'phishing attacks' on you. You may accept or decline the cookies when you accesses PGO’s website/ App. It is the User’s responsibility to set his browser to alert him to accept or to reject cookies.

PGO reserves the right to make, at its sole discretion, any modifications or changes whatsoever to the website/ App or the information, listings and services described on the website/ App at any time. Such modifications or changes shall be effective immediately when they are made.


The process of list your property (by Host) and the process of booking accommodation services (by Guest) from this website/ App may require you (Host/Guest) to disclose confidential information including such as credit card number, net banking etc. To prevent any possibility of unauthorized access to your confidential information such as name, address etc. you (Guest) shall not use/access this site from unsecure computers, unsecure communication links, unsecure mobile phones or unsecure locations.

That relying on declarations, confirmations, information and obligations made/undertaken by the user in accordance with usage terms, and believing the same to be true and acting on the faith thereof, PGO has agreed to provide the services to the user (Guest or Host) as per the usage terms mentioned herein. In particular, the User (Guest or Host) does hereby agree, undertake and represent & warrant to PGO:

(a) the user (Guest/Host) is not under any legal or other deficiency which prevents/may prevent the user from: (i) entering into a valid contract under the applicable laws; and (ii) making valid payment to PGO for Services ordered by the user (Guest/Host).

(b) In the event of detecting any suspicious activity from user’s (Guest/Host) account, PGO reserves the right to cancel all pending and future orders owing to any such incident without any liability to the user (Guest/Host).

(c) In a credit card transaction; user (Guest/Host) must use your own credit card for which user (Guest/Host) has full right & authority to validly use such credit card for making payment to PGO. PGO shall not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user (Guest/Host) and the onus to 'prove otherwise' shall be exclusively on user (Guest/Host).

(d) While using the website/ App either for booking (by Guest) or registering your property or renewing your property (by Host) user shall at all times strictly comply with the payment procedure and the usage terms in their entirety.

(e) Your (as Guest) use of the Services shall be deemed that you are fully satisfied with the description, look and design of the accommodation offered by Host (also User) and usage fee of the Accommodation as has been displayed on PGO’s website/ App.

The user (Guest/Host) agrees and acknowledges that in the website/ App all Services are offered only at the sole discretion of PGO.


PGO shall not be liable for any damages of any kind whatsoever including but not limited to direct, indirect, incidental, punitive, exemplary and consequential damages, damages for loss of use, data or profits, or other intangible losses, which may arise or are arising from the use of this website/ App or any of the information, software, services and related graphics contained within the website/ App or any of the Services offered, regardless of whether such damages are based on contract, tort, negligence, strict liability or otherwise, and even if PGO has been advised of the possibility of damages.

PGO Guests (also users) are requested to kindly take due care of all their personal valuables and belongings while they are availing the accommodation services offered by Host (also User). PGO management and its employees shall NOT be responsible for ‎any loss, theft or damage to the Guests' personal valuables and belongings.

Notwithstanding anything to the contrary contained herein or elsewhere PGO’s entire liability to the user (guest/ Host) for any claim arising out of purchasing or browsing the website/ App shall be limited to the amount equivalent or less to the price paid for the product / services giving rise to such claim.


The User (Guest /Host) agrees that any reviews, feedback, comments, ideas, suggestions, information, or any other content which User (Guest /Host) contributes to PGO or this website/ App (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for PGO to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content--without additional approval or consideration--in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. The user (Guest /Host) represents and warrants that user owns or otherwise controls all of the rights to the content that he/she may contribute to this Website/ App and that use of his/her content by PGO shall not infringe upon or violate the rights of any third party. PGO, its mark and logo are trademarks of Thinkwide Hospitality Private Limited. You understand and agree not to display or use these trademarks in any manner whatsoever.

As a pre-condition of use of this website/ App, user warrants to PGO that user shall not use this website/ App for any purpose that is unlawful, unauthorized, or inconsistent with usage terms, and the user agrees that this license to use PGO website/ App will terminate immediately upon user's violation of this warranty. PGO reserves the right, at its sole discretion, to block/terminate user's access to this website/ App and its content at any time, with or without notice. All content on this website/ App, including text, graphics, images, and logos, is the property of PGO or its content suppliers and is protected by domestic and international copyright laws and regulations. PGO reserves the right to protect its intellectual property rights to the fullest extent under the applicable law.


This website/ App may at PGO sole discretion, contain links to sites owned and maintained by persons or entities other than PGO. PGO may also provide links to the other sites for purpose of enabling the users (Guest /Host) to make payment to PGO. Any of the foregoing links do not constitute an endorsement by PGO of any such sites and are provided only as a convenience. PGO is not responsible for the content or links displayed on such sites. PGO is not responsible for the privacy practices of such sites which PGO does not own, manage or control. PGO does not regularly review, and makes no warranty or representation regarding materials posted, or Services or services offered, on the sites to which this website/ App may be linked and PGO shall not be responsible for any deficiency thereof. PGO does not endorse any or all of the materials, Services, and services available on such linked sites, and PGO expressly disclaims responsibility for the contents of any linked site, the accuracy of any information contained in a linked site, and the quality of the Services and services offered at any linked site. Any decision to view the contents of any linked site is solely the responsibility of Customer and is made at Customer's own risk.


This Agreement, and all transactions entered into on or through website/ App shall be interpreted, construed and governed by the laws of India which shall be applicable to this Agreement without regard to principles of conflict of laws. User (Guest /Host) agrees that all claims, differences and disputes arising under or in connection with or in relation hereto the website/ App, the usage terms or any transactions entered into on or through the website/ App or the relationship between User (Guest /Host) and PGO shall be subject to the exclusive jurisdiction of the courts at Hyderabad, India and user hereby accede to and accept the jurisdiction of such courts.

Any failure, delay or forbearance on the part of PGO in: (i) exercising any right, power or privilege under this Agreement; or (ii) enforcing terms of this Agreement, shall not operate as a waiver thereof, nor shall any single or partial exercise by PGO of any right, power or privilege preclude any other future exercise or enforcement thereof.

The Parties hereto agree that each of the provisions contained in this Agreement shall be severable, and the unenforceability of one or more provisions of this Agreement shall not affect the enforceability of any other provision(s) or of the remainder of this Agreement.